When it comes to pool table knowledge, you’d be hard pressed to find anyone in the industry who is more experienced than Kent. Now, in his 25th year at Royal Billiard & Recreation, Kent estimates he’s been involved in the sale, assembly or service of over 15,000 tables. As a matter of fact, Kent’s experience is so well known throughout the industry, it’s not uncommon for a pool table manufacturer or another retailer to reach out to Kent for service advice! We are fortunate to have Kent on your team.
Kent worked his first 18 years at Royal Billiard & Recreation on the road with the installation and service team. Shortly after being hired, Kent’s aptitude and customer service were apparent, so he was quickly promoted to Service Manager. Now, he serves as the store’s General Manager, overseeing daily operations and making sure our customer’s have a positive experience from the time they walk through the door and for years to come, as they enjoy their purchase. As a fellow employee put it, “Kent is the heartbeat of the store”.
Furthermore, recognizing the lack of quality, American-made wood decor in our industry, Kent has developed our increasingly popular line of functional game room products, called Reclaimed Recreation. Built by hand, right here at Royal Billiard & Recreation, and having been shipped all over the world, Kent is most proud of the Drink Holder for Shuffleboard and Scoreboard for Shuffleboard.