Last updated: October 27, 2026
This Refund & Returns Policy applies to items purchased from Royal Billiard & Recreation in our Colmar, PA showroom or online at royalbilliard.com. Please review it before making a purchase. If you have any questions, contact us before you buy and we will be glad to help.
Return Window
Eligible items may be returned within 14 days of the purchase date (in-store purchases) or the delivery date (shipped orders). Returns requested after 14 days cannot be accepted.
Return Conditions
To be eligible for a return, an item must be:
- New, unused, and in the same condition you received it
- In its original box and packaging, with all parts, accessories, manuals and tags included
- Accompanied by a receipt or proof of purchase
Items that do not meet these conditions may be refused.
How to Return an Item
In-store returns: Eligible items in their original box may be returned to our showroom at 515 Bethlehem Pike, Colmar, PA 18915 during regular business hours. Please bring your receipt or order number.
Shipped orders: Please contact us at sales@royalbilliard.com or 215-997-7777 before sending anything back so we can approve the return and provide return instructions. Returns sent without prior approval may not be accepted.
- The buyer is responsible for all return shipping costs.
- Items must be securely packed in their original box. We recommend a trackable, insured shipping method, as we are not responsible for items lost or damaged in return transit.
- Original shipping, delivery and handling charges are non-refundable.
Non-Returnable Items (Final Sale)
The following items cannot be returned or refunded:
- Used, pre-owned, refurbished or “as-is” items
- Pool tables, shuffleboards, hot tubs and other large items once delivered, assembled or installed (new items are covered by the manufacturer’s warranty, described below)
- Special-order, custom, made-to-order or personalized items
- Clearance items and items marked “final sale”
- Gift cards
- Services, including delivery, installation, moving, assembly, re-felting, repairs and lessons, once performed
- Items that have been used, assembled, installed, altered or damaged, or that are missing parts or original packaging
Manufacturer Warranty
New pool tables and other new products are covered by the manufacturer’s warranty only. Warranty coverage, length and exclusions are set by each manufacturer and vary by brand and product. Royal Billiard & Recreation does not provide a separate or extended warranty. If you believe a product has a covered defect, contact us and we will help you start a claim with the manufacturer.
Damaged, Defective or Incorrect Items
Please inspect your order at pickup or delivery. If an item arrives damaged, defective or incorrect, notify us within 48 hours of pickup or delivery, with photos and your order number. We will review the issue and work with you, the carrier and/or the manufacturer on an appropriate resolution, which may include repair, replacement or a warranty claim.
Refunds
Once we receive and inspect a returned item, we will let you know whether the return is approved. Approved refunds are issued to the original payment method, minus any non-refundable charges, typically within 10 business days. Your bank or card issuer may take additional time to post the credit.
Exchanges
If you would like a different item, please return the original item under this policy and place a new order.
Order Cancellations
Orders for in-stock items may be cancelled for a full refund before the order has shipped, been picked up, or been scheduled for delivery. Special-order and custom items cannot be cancelled once the order has been placed with the manufacturer.
Contact Us
Royal Billiard & Recreation
515 Bethlehem Pike, Colmar, PA 18915
Phone: 215-997-7777
Email: sales@royalbilliard.com